21Sep 2026
Next deadline
Closing soonest
- 01
- 02
- 03
- 04
Legal
Refund Policy
When a paid course or test series purchase can be refunded, how to request one and how long refunds take to process.
Exam updates · checked 19 September 2026
Application forms closing soon, from the official notices
Every deadline below was read on the conducting body’s own portal. Apply days before the close — the last day is when portals slow down and no commission grants an extension for it.
The principle
Digital preparation material is delivered immediately and consumed as it is used, which makes refunds different from those on physical goods. Our approach is straightforward: if the product does not work, or is not what was described, we refund it. If it works as described and you have used it, we generally do not.
This policy sits alongside our terms and conditions and alongside the rules of the payment provider that processed your transaction.
When a refund is available
- Duplicate payment — where the same purchase was charged more than once, the duplicate is refunded in full.
- Payment taken without access granted — where a transaction completed but access to the product was not provided and we cannot resolve it.
- Material misdescription — where the product differs materially from what was described at the point of sale.
- Technical failure we cannot fix — where a defect prevents you from using the product and we are unable to resolve it within a reasonable period.
- Cancellation before substantial use — where you request cancellation soon after purchase and have not made substantial use of the material. The applicable window is stated at the point of sale.
When a refund is not available
- Change of mind after substantial use — where the material has been substantially accessed, downloaded or attempted.
- Examination outcomes — a refund is not available on the basis of a result. We provide preparation material; we do not guarantee selection or a score.
- Expiry of the access period — where access ran for the period stated at purchase and has ended.
- Free products — free mock tests and free study material involve no payment and so no refund.
- Accounts closed for breach — where access was withdrawn because of a breach of the terms of use.
How to request a refund
- Write to support@brollyexamprep.com from the email address on your account. This lets us identify the purchase without asking for anything sensitive.
- Include the order or transaction reference and the date. Both appear on your payment confirmation.
- Describe the problem. What you expected, what happened, and — for a technical fault — what you saw. This is usually what determines whether we can fix it instead.
- We will respond and, where a refund applies, process it. Refunds are returned to the original payment method.
Timelines
We process approved refunds promptly. The time taken for the money to reach you afterwards is determined by your bank or card issuer rather than by us, and is commonly several working days. The specific response and processing windows we commit to are stated at the point of sale for each product.
Cancellations, transfers and disputes
- Cancelling a subscription
- Where a product renews automatically, you can cancel future renewals from your account or by writing to us. Cancellation stops future charges; it does not by itself refund a charge already made.
- Transferring access
- Access is personal and cannot be transferred to another person or account.
- Partial refunds
- Where a refund is due on a product that has been partly used, we may refund proportionately rather than in full, and will explain the calculation.
- Disputes
- If you disagree with a refund decision, tell us why and we will review it. Raising a chargeback with your bank before contacting us usually makes the matter slower to resolve, not faster.
- Contact
- All refund correspondence goes to support@brollyexamprep.com.
Questions about this policy go to support@brollyexamprep.com. Brolly Exam Prep is part of Brolly Academy, Hyderabad, Telangana, India.